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Returns

The satisfaction and health of our customers is paramount to us. We have a 'no questions asked' return policy. At T.G.L Organic, we work very hard to source and only offer the freshest and highest quality Certified Organic Produce and Organic Groceries to our valued customers.

In the very rare occasion that any of our products arrive to you and is deemed un-consumable, we will send you a replacement for the product in question with the same or similar product with your next order or with proof(pictures taken when the package and items arrive), process a refund for the item(s) in question. All return request for food items must be forwarded to our office, either via e-mail or telephone within 24 hours of the delivery of the said defective product.

Returns and replacement request for non-food items must be forwarded to our office via e-mail or telephone no late than 48 hours from the delivery time of the said item. We may require that you write us a short explanation of the issue and also walk us through the steps to replicate the issue that you may be facing with that item. All non-food items returns must be in its original container and must include all the parts, accessories and packaging. We require that all items returned to us be packed well and tightly to eliminate the possibility of further damage to that item in transit. The cost of such packaging and shipping of the 'defective' item(s) is the sole responsibility of the customer.

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